Your Property in our Portfolio
Neverland Properties is a real estate agency, specialized in Ibiza and Formentera touristic villa rentals. We are locals, from Ibiza, which allows us to offer a very personalized treatment to the owners who collaborate with us, and decide to propose their houses and villas to our clients.
Unlike platforms and non-Ibiza based estate agencies, we base our business model on the quality of the reservation, not on volume. Our goal is to be able to offer the client a professional service, with the attention, dedication and closeness that can only be received when dealing with a structure like ours. We have always based the activity on our knowledge of the sector, carved out throughout a client-oriented professional career on the island.
Our commitment to excellence extends to all aspects of the villa. For new hires, we will start with a personal visit to your villa , for a rigorous inspection. This is fundamental to our model. We know the island, and we want to know all the villas we offer. The general design of the villas, the details of the interior, facilities, comforts and services offered to the client, are aspects that we must know in order to combine the requests with the villas that are most suitable for the client’s briefing.
In the same way it is important to know you, in order to establish a relationship of trust between owner and agency. It is essential for us to understand your motivation to rent, the type of customer you expect from us, and your rental preferences. This methodology allows us to select your villa for those requests that we know will fit perfectly with your property.
We make the selection of the villas with utmost care, and we have a direct relationship with all the owners. We may not offer all the houses available in Ibiza, but we offer the most reliable ones, and we want to be able to include yours in our portfolio. All our houses and villas have a vacation rental license.
Repetitive Clients for your Property
Throughout these years we have consolidated, thanks to our excellence in customer service, and the ability to connect them with the right villas, a majority of repeat clients and by direct recommendation. The benefits for both the client and the owner are very important. They enjoy the villa from the first minute and the owners know that the guests will pamper the property during their stay by feeling at home. We managed to create a relationship of affection towards the property that very few achieve.
We personally take care of the client’s reception, either at the airport or in the port of Ibiza, to accompany them to your property. We are always present at all check-ins and check-outs, and we collaborate with your home employees if necessary. Moreover, we are at the owner’s entire disposal 24 hours a day during the entire stay, for any necessary intervention. We are in permanent contact with both the client and yourself, which allows us to resolve any type of incident immediately.
Neverland Properties is in charge of assisting clients throughout their stay, facilitating those extra services not included in the property, thus maximizing their vacation experience. Any professional that we want to hire to provide customer service on your property will be consulted with you previously and duly authorized. We only work with companies of proven quality on the island. This especially affects private chefs, as well as transfer services. Do not hesitate to consult our list of collaborators for these purposes.
We work under the format of an external account, and in this way the owner establishes a direct rental contract with our clients, with their particular conditions. If you do not have one, Neverland Properties offers you our standard contract, customizable at all times. Payments are made directly by the client to your bank account, at the time of signing the contract, and in accordance with the previously established forms and dates of payment. Neverland Properties will bill you for its commission, based on these payments. There is no fix cost for collaborating with us. Neverland Properties does not demand exclusivity from the owner for the rental of its villa. The owner is always in control of your property and its availability, while we work to attract the right clients.
Collaborating with us is collaborating with a local and reliable company. Neverland Properties S.L is registered in the Consell de Ibiza, in the Official Registry of Companies of Tourist Activities, with CIF: B-57890262, and with Central Reservation license number: CR-0085-E. We are also a member of the PIMEEF (Association of small and medium-sized companies in Ibiza and Formentera) and are part of the board of directors of the AVAT (Association for holiday rentals and touristic houses in Ibiza and Formentera).
Please feel free to contact us with any questions!